1. Introduction

Claim Cure Buddy ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• For Patients: Name, phone number, age (optional), appointment history

• For Clinics/Doctors: Name, clinic address, qualification, specialization, contact details, professional identification

• Payment Information: Processed by third-party payment processors; we do not store complete payment details

2.2 Information Collected Automatically

• Device information (browser type, IP address)

• Usage data (pages visited, features used)

• QR scan timestamps

• Queue interactions

2.3 Information from Third Parties

• SMS delivery confirmations

• Payment confirmations from processors

3. How We Use Your Information

For Patients:

• Process appointments and queue positions

• Send notifications about queue status

• Maintain appointment history

• Improve service quality

For Clinics/Doctors:

• Manage doctor profiles and queues

• Provide analytics and reports

• Facilitate patient communication

• Monitor system usage

General Uses:

• Improve and optimize the platform

• Detect and prevent fraud

• Comply with legal obligations

• Communicate important updates

4. Legal Basis for Processing (GDPR Compliance)

If you are in the European Economic Area, our legal basis for processing is:

• Contract performance (providing booking services)

• Legitimate interests (improving services, fraud prevention)

• Consent (where required)

5. Information Sharing

We share information with:

• Clinics/Doctors: Patients' names and phone numbers for appointment purposes

• Service Providers: SMS providers, hosting services, analytics tools

• Legal Authorities: When required by law

We do NOT:

• Sell personal information to third parties

• Share medical records or treatment details

• Use patient data for unauthorized marketing

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit and at rest

• Access controls and authentication

• Regular security assessments

• Secure data centers

7. Data Retention

• Patient Data: Retained as long as account active, plus 3 years for analytics

• Clinic Data: Retained during clinic registration, plus 5 years after termination

• Transaction Records: Retained as required by tax laws

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Delete your data

• Restrict or object to processing

• Data portability

• Withdraw consent

To exercise rights: privacy@claimcurebuddy.com

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

11. Cookies and Tracking

We use cookies to:

• Maintain your session

• Remember preferences

• Analyze usage patterns

• Improve functionality

You can control cookies through browser settings.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to Privacy Policy

We may update this policy periodically. Material changes will be notified via email or platform notice.

14. Contact Us

Data Controller:
Claim Cure Buddy
[Address]
[Email: privacy@claimcurebuddy.com]
[Phone: +91 XXXXX XXXXX]

15. Grievance Officer (India)

As per Indian IT Rules, 2011:
Name: [Name]
Email: grievance@claimcurebuddy.com
Address: [Address]